About Our Privacy Policy

We  take your privacy seriously and are committed to safeguarding and preserving the privacy of our customers and visitors. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you when you visit our site.

Information We Collect

Visitors who purchase our products through our website are required to provide their name, address, email and payment information which we retain. Payment information is held for accounting purposes only and is treated with the strictest confidence and not shared with any third party.

Visitors who become members of our support forum are required to supply an email address plus their first and last names. All other information that a member may choose to supply via the support forum profile form is optionally given.

Forum users may, from time to time, divulge to us further personal data items. Such data is voluntarily given. If posted on a support forum topic users must be aware that this data may be viewable and available to other users of the forums. If sent as a Private Message it is viewable only to those selected to receive it.

The only other data item collected is the IP address of any user, registered or not, who posts on the forum.

If at any time a registered user of our website requests that we remove their registration details, once we have verified that the request comes from the user in question, we will accede to the request. Any support forum posts they have made will revert to ‘Guest’ status. However support forum topics and posts will only be removed at our own discretion and we retain the right to keep those available to other members.


As an application running on WordPress, TortugaAudio.com may make use of cookies created on a user’s hard drive. This is simply a cookie to help identify that user should they make a subsequent return visit to our website.

Any user can adjust the settings on their computer to decline any cookies from TortugaAudio.com should they so wish. This in no way effects their use or access to our website, blog or forum.

Use of Your Information

The information we collect, as outlined above, is used solely to identify you with regards to a purchase, a warranty,  or when visiting or posting on our support forum. We make no other use of it whatsoever but reserve the right, should we wish, to send newsletter/emails from time to time to inform users of our products.

Tortuga Audio customers are automatically enrolled in our newsletter program which is managed through MailChimp.com, a highly respected and secure newsletter/email distribution service. It’s not our habit to inundate you with frequent newsletters. You may opt out of receiving future newsletters at any time by responding via the appropriate opt-out links provided at the bottom of each newsletter you receive.

With the exception of MailChimp, which stores your first and last name plus email address only, we do not and will not  pass your data to third parties.

Data Storage

We take every step possible in partnership with our offsite web hosting service provider to ensure the security of our data. We utilize a premium managed web hosting service provider that specializes in hosting websites running on the WordPress platform. This not only ensures high reliability but also provides superior proactive data security. Our host is subject to their own privacy policy with which we are satisfied but we can take no responsibility for any data loss that may occur outside of our immediate control.

Data may, from time to time, be transferred from TortugaAudio.com to other storage media strictly for the purposes of testing and development of our website. This data is not shared with anyone who is not on the TortugaAudio team.

Links To Other Sites

To the extent TortugaAudio.com provides links to other web sites,  when you leave the TortugaAudio.com website, you will be going to sites that are beyond our control. These other sites may send their own cookies to users, collect data, or solicit personal information. The privacy policies and procedures described here for TortugaAudio.com do not apply to any external links. We encourage you to read the privacy policies of any site you link to from ours, especially if you share any personal information. Be informed. You are the person best qualified to protect your own privacy.

Contacting Us

If you any questions regarding the TortugaAudio.com website, it’s content or statements declared in this Privacy Policy, you are welcome to contact us via email. 

Changes to this Policy

This Privacy Policy is subject to review and may change from time to time. If at any time we offer new features, options or require more personal information from our users we will update this policy accordingly.

August – 2013