Background
Firmware is just another name for the software that drives the microcontrollers running our LDR preamp attenuator & preamp controller boards.
Starting with with our V2 models, all Tortuga Audio preamps are designed to allow the end-user to update the firmware themselves. More information on firmware updating can be found in our online product documentation under “Docs” in our main menu.
However, if you would rather have us update your preamp, we offer a firmware update service that works as described below.
How firmware update service works
- You purchase the Firmware Update Service
- You ship your preamp to our shop
- We open up your preamp & do a complete physical inspection and correction of any issues.
- We update the firmware to our latest stable build
- We run your unit through at least 2 calibration cycles at their default impedance setting
- If warranted we replace any LDR that appears to be marginal or is preventing calibration from completing successfully
- We do a live listening test
- We bill you separately for return shipping based on our actual cost to return the unit via USPS Priority Mail
- You pay the return shipping invoice and we ship your unit back